Free Help for Unaffordable Energy Bills
If you can’t afford your energy bills or are in fuel debt, there is free help out there for you, if you know where to look:
- Ensure you are claiming entitled benefits (most unclaimed benefits are for vulnerable people – just one phone call could see many older people get Pension Credit, which is worth £11,000 extra a year, including qualifying for Winter Fuel Allowance).
- AGE UK Warm Homes program can help to install radiator boosters, draught excluders and energy-efficient lightbulbs, and can also help with benefits. One caller with dementia (who had been turning off her eating to save money) ended up £9000 a year better off.
- British Gas Bounce Back List lists over 200 places to find help with bills and grants, and includes a list of warm space café.
- StepChange has lots of advice.
How Much Of Your Bill is for Energy?
Although energy companies and MPs say that bills are high due to oil prices, the price you pay is not just for energy (that’s around a third of the bill). The rest is to cover operating costs, VAT and other charges. England has some of the highest energy prices in the world, by comparison.
Companies encourage us to pay by direct debit, based on estimates. But if they are wrong, you end up with the company making interest on money that could be in your account. It’s believed that over £3 billion is held in credit by energy suppliers in the UK.
Ofgem states that you have the legal right to claim this back, at any time. The website shows you how to do it, and you should receive your money back within weeks. If not, you can make an official complaint to them, to sort it out.
For bereavements, as well as the account and meter readings, you will also need a copy of the death certificate, alongside details of family members of executors.
What Happens If You Rent Your Home?
If you rent, your landlord or property manager might handle energy supply, so check with them first before switching yourself. Some rental agreements include energy supplier choices.
